Home > Support Policy
At Astra Taipan, we are committed to providing exceptional customer support to ensure your shopping experience is smooth and enjoyable.
Contact Information:
- Email: admin@astrataipan.com
- Phone: 018-259 3773
Support Hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 2:00 PM
- Closed on Sundays and Public Holidays
Types of Support Offered:
- Order Inquiries: Questions related to order status, tracking, and modifications.
- Product Information: Assistance with product details, availability, and recommendations.
- Technical Issues: Support for website navigation, account access, or payment issues.
- Returns and Exchanges: Guidance on returns, refunds, or exchanges in accordance with our return policy.
Response Time:
We strive to respond to all inquiries within 1-2 business days. Urgent inquiries received during business hours will be prioritized.
How to Contact Us:
- By Email: For non-urgent issues, email us at admin@astrataipan.com. We will respond as soon as possible.
- By Phone: For urgent inquiries, call us at 018-259 3773 during support hours.